CONTACT / PRIVACY
Privacy Policy
Who we are
Millora Bathrooms Ltd (“Millora”, “we”, “us” or “our”) is the data controller for personal data collected through our website, social media channels, advertising enquiry forms and direct enquiries. Company Number: 17312676. Registered address: Portland House, Belmont Business Park, Durham, England, DH1 1TW. For privacy questions, contact info@millorabathrooms.com.
What we collect
When you make an enquiry, including through Facebook or Instagram lead forms, we may collect your name, email address, phone number and postcode; details about your project, including the project type, approximate product budget, buying timeframe and any description you provide; and information about where the enquiry came from, such as the advert, campaign or form used. We do not ask for payment details through enquiry forms.
How we use your information
We use your information to respond to your enquiry, understand your project and prepare a product quotation; to contact you about your quotation or project by email or phone; to keep records of quotations, orders and communications; and to measure and improve our advertising. We rely on our legitimate interests, legal obligations, contract requirements and steps you have asked us to take before entering a contract. We only send marketing emails where the law allows, and you can opt out at any time.
Who we share it with
We use trusted service providers to run our business, including Airtable for CRM and database management, Make for automation, Microsoft 365 for email, FreeAgent for accounting and Meta Platforms where you submit a Facebook or Instagram lead form. We may share relevant project details with manufacturers or suppliers where needed to quote for, source or supply products. We do not sell your personal data.
International transfers
Some providers may process personal data outside the UK. Where they do, we rely on appropriate safeguards such as UK adequacy regulations, standard contractual clauses or equivalent lawful transfer mechanisms.
How long we keep it
Enquiries that do not become orders are usually kept for up to 24 months after our last contact. Customer and order records are kept for six years for tax, accounting and business record purposes, unless a longer period is required by law.
Your rights
You can ask us to give you access to your data, correct it, delete it, restrict how we use it, object to how we use it, object to marketing at any time, or transfer it to you or another organisation where applicable. Contact us at info@millorabathrooms.com. You also have the right to complain to the Information Commissioner’s Office at ico.org.uk.
Cookies
Our website may use essential cookies needed for the site to work. If analytics or advertising cookies, such as Meta Pixel or similar tools, are added in future, we will update this policy and provide the appropriate cookie information and consent options where required.
Changes to this policy
We may update this policy from time to time. The latest version will always be posted on this page.